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Project and Programme Management of Continual Service Improvement
ITIL speaks little about how to execute a CSI programme. An approach that is proving to be successful is the author's Tipu, a "relaxed methodology" for planning, executing and managing a continual programme of service improvement work. The "relaxed" portion of the approach stems from the reality that CSI programmes often have little funding. Also, ITIL initiatives often over-reach themselves, attempting to create revolutionary change far beyond the organisation's ability to absorb it. Tipu accepts these and other realities to provide a pragmatic approach to achieve steady progress within human timeframe.
For the full 2012 Wellington Agenda
Rob England B.Sc., MNZCS ITCP is a "portfolio entrepreneur", working on multiple activities via his company, Two Hills. These include IT commentator including Project Skeptic and consultant (strategy, governance, ITSM, culture change...), blogger, speaking coach, sales coach, trainer, published author, small business researcher, and nascent internet businessman. Rob does consulting, writing and editing for a variety of clients internationally, including Pink Elephant, Van Haren, ITSMWatch and CCLearning. He provides local consulting and training to a number of business and government clients in Wellington, on IT strategy and Service Management (ITSM) topics, especially ITIL. Clients include Xannax, Gen-i, Health Intelligence, Housing Corp, Police, CA, and American Field Service. He also specialises in helping change IT culture, through a CC plan, workshops and structured courses such as The Seven Tasks of EnGrok.
Rob's goal is to maintain his relaxed lifestyle while becoming a millionaire by end of 2011 or 2012. Details of the plan are sketchy. He lives in Porirua, New Zealand with his wife Vee and son Jack. |
